I don’t typically write reviews but I was blow away by the service I got from Precision. To start, John contacted me ahead of time to let me know exactly when he would be arriving, and even asked if there were any snacks and drinks that he could bring me from the connivence store. Never have I ever encountered a service technician offer to bring me something. I also received a text message with a small profile of John, how long he had been with the company, things like that which helped me know a little bit more about the person who was going to be assisting me with my issue. When John arrived he was very friendly, offered several options, talked me thought everything he could do, and was just so friendly. After deciding on what needed to be done he completed the job quickly, helped walk me thought what he did, and even provided me his number to call if I had questions or needed additional work. He even left me with a can of lubricant so I could occasionally spray down the rails and henges to make sure everything continued working. Overall I am very impressed with my experience with Precision and specifically John. If I ever have another issue with my garage door or need to upgrade I will definitely be calling Precision and specifically asking for John.

- Nicholas Crawford

Thank you for taking the time to recognize John and the service he provided. Your feedback is valuable to us and your recommendation is very appreciated. We are so happy to hear of your experience and we thank you for leaving such a wonderful review.

My service technician John was very nice and courteous. John was very informative and knowledgeable. Thanks John you made my day.

- Chameka Mitchell

Thank you for your feedback regarding the service you received from our technician John. We are happy to hear about your experience and to receive your 5 Star review!

Great service, financial options, very professional, and mainly, on time!

- Guillermo Parris

We value your feedback and 5 Star review! Thank you for allowing us the opportunity to serve you.

The Technician was amazing. Kind, friendly and professional. I was given several quotes before hand and the technician explained in detail each option. Quotes ALWAYS come back with that extra cost for unseen issues. Well not in this case, he actually took the time to repair a few of my existing parts and the price turned out to be lower than the original quote. Thank you for the great service. Highly recommended.

- Carl Hinote

Carl, thank you for taking the time to let us know about your experience with our company and technician. We are so pleased to have been able to assist with your garage door needs and appreciate your review and recommendation. Thank you for your business.

James Ward arrived promptly and was friendly and professional. He assessed the situation and offered three solutions to fixing my garage door. More importantly he did what was necessary to open the doors immediately so my car could come out. I recommend him heartily for five stars.

- Anita Selters

Anita, we are so pleased that you chose Precision Garage Door of Waco and that our technician James was able to assist with your garage door needs. Thank you for leaving 5 Stars!

James fixed our garage door today and he did a great job. He was very professional and friendly and took care of our problem. We were very pleased with his work.

- Virginia Beltran

Virginia, thank you for taking the time to let us know about your experience with our technician James. We are happy to hear that he was able to take care of your garage door issue. We appreciate you trusting Precision Garage Door of Waco.

Just had my Garage Door serviced by Mr. James and I am ABSOLUTELY 100% satisfied with all aspects of this project. I scheduled last night about 2330hrs right online. Appointment was for 10-12 the very next morning. Get this James contacted me at 0900 asking if he could come earlier! That never happens nowadays. So automatic +1. Then I get a text message from the Company telling me the James is on his way and they provide a quick summary of who James is. Where he’s from, how long he has be working there and his favorite football team. Immediately made me feel like I knew James before he came to the door. James came in, I took him to the Garage. He states “ please give me 15mins to do a quick safety inspection and I will provide you with 3ea quotes. Right on time 15mins later James asks for us to review what he put together. 3 quotes 1) basic needs to bring my Garage door back to serviceable, 2) basic needs PLUS other items he notices that are safe at this time to operate but recommend replacing 3) Was everything plus upgrades to my current system to make it operate better and smoother. As he explained each quote, he was showing me each item and how it was to operate. I absolutely felt confident in the decision I made after his brief. After the formalities of payment. James was a machine! As he was removing and replacing my Garage Door system , he handled the equipment with care and keep the work area clean at all time. Another +1. Mr. James once completed with the install walked me through how to program and operate the outside keypad, both remotes and also helped me program and set up the wifi connection. You will not find customer service at this level anywhere else I promise you. Im extremely happy with my purchase and that James was my installer. I never thought I would be excited about a new Garage Door system but I am. Upon departing James gave me his card and asked me to please contact anytime should I have an issue. James thank you for your professionalism and hard work today! 6Stars if I could.

- Chris Dunovant

Chris, we cannot thank you enough for taking the time to provide this amazing review for our technician James. We enjoy hearing what our customers have to say and value your sincere comments and feedback very much. Thank you for sharing your thoughts with us and we are so happy to hear that James was able to provide great service and create such a positive experience for you. Thank you for trusting Precision Garage Door of Waco and for leaving a record number 6 Stars for James!

We were exceptionally happy with your service. From your receptionist to your tech, everyone was was very professional and knowledgeable. Your receptionist was respectful and helped when I was panicking and your tech explained everything that happened. He showed us the broken spring, what we can do and gave us choices to repair the springs. He also explained what can be done to keep our doors working better. We will be discussing these fixes in the future but today we were a little rushed. We were very happy.

- Donna Vestal

Thank you for leaving a 5 Star review. We appreciate hearing that you were happy with the service you received from our Precision team and thank you for choosing Precision Garage Door of Waco for your garage door needs.

I was unsure of what was going on with my garage door so it had not been used in several months. James Ward was really friendly and took the time to inspect and promptly and professionally answer all my questions. He also gave me options on all possible fixes.

- Ben Anantasomboon

Precision Garage Door of Waco surpassed my expectations when I called Friday and asked for assistance with a broken spring. Is Labor Day weekend and I was informed a Technician can come to my house tomorrow Saturday between 8 and 10 am. James Ward the Technician from Precision Garage called me to let me know he was on his way to my house that he expected to be at 8:00am. He was courteous and professional he gave me his Business card and he entered the garage and saw the broken spring. James explained to me that he was going to do an inspection and give me a quote for the work. James gave me the quote with different prices depending on what I wanted to do and his recommendation. After we agreed on the work I selected he started working immediately. While James was working with the Garage I got a call from another company that I called and left a message and I told them never mind I already have someone working on it. James answered all my questions and concerns. When James finished verifying, tightening, adjusting and lubricating everything he made sure that the Garage Door was working perfectly before he left. He showed me the invoice and I paid him. I definitely recommend Precision Garage Door of Waco for any one with garage door problems.

- Jose Sepulveda

Had great experience with Precision Mr James Ward did a great job on repairing our garage door he was very professional and knowledgeable at his job looking forward with working with him and Precious garage door of Waco in the future I recommend Precious garage door for your garage door needs.

- Ralph Smith

We are very pleased that you chose Precision Garage Door of Waco for your garage door needs. Your positive feedback and recommendation are both very appreciated. Thank you for being our valued customer.

James was great to deal with…

- Tony Fernandez

Tony, thank you for leaving a review and for the opportunity to provide service for your garage door needs. We appreciate your business.

Paul was very professional and explained what was needed to correct the multiple problems we had with the roll up on the attached garage. While he was here we also had him go through the rollup on the detached shop, this also needed some work, but not near as much as the main roll up. After the walk through he worked up 3 different levels of repair and maintenance plans. Once we determined our level of repairs he went about his business. We picked Precision because of reviews online and the fact that we could schedule work on short notice. We are very happy with the service and would recommend them.

- Randy Doll

Randy, we enjoy receiving feedback like yours regarding the service you received and sincerely appreciate you leaving your review and recommendation for us.

My wife gave me the information that James had given her about the repair and maintenance of the Overhead Garage Door and its mechanisms. James, also, explained in detail the preventive maintenance of the fixed garage door and further life of it for the future. From the looks of it and the operations of the door, in my opinion, it was done professionally and it sounds great like an well-oiled mechanism. Thank you so much for James' work and quality. God Bless you all in your business. I will tell friends and neighbors of the great work done here by you people. Items purchased were springs, rollers, and items associated with them.

- Benjamin Jomok

Thank you for your feedback regarding your experience with our company and technician James. Sharing valuable information to assist our customers with the care and maintenance of their garage door is very important to us. We are pleased to hear that you are happy with the service you received and appreciate your well wishes and recommendation.

The worker arrived and fix the springs that kept my garage door from opening. I will call your business again.

- Hal Williams

Thank you, Hal for trusting Precision Garage Door of Waco to provide service for your garage door needs. Your business is very appreciated.

Aug 11, 2023. John of Precision Door gave detailed explaination regarding repair of our garage door. He was very courteous and professional. He explained the importance of safety for us that is included in our repair. I appreciate the time and concern that he dedicated to us. Susan Smith, Mexia, TX

- Susan Smith

Susan, we are happy to hear that you were pleased with the service you received from John. Safety is an important concern for both our customers and our technicians. We are glad that John was able to assist with your repair and provide you with valuable information as well. Thank you for choosing Precision Garage Door of Waco.

Excellent service. Super Friendly customer service. Will definitely recommend.

- Victor Rodriguez

We are so pleased that you chose Precision Garage Door of Waco. Your feedback and recommendation are both very valuable to us. Thank you Victor!

Knowledgeable. Courteous. Timely. Efficient. Accomplished more than I asked for!

- Russell McClellan

Russell, thank you for taking the time to share your positive experience with us and for trusting Precision Garage Door of Waco with your business.

Thank you James! James was very friendly, it was so hot in the garage, idk how he made it thru but he did with a smile!

- Jill Williams

Thank you for your kind words about our technician James. We are so pleased to hear that he was able to provide service with a smile and we appreciate your business!

My garage door slammed down when I shut it and the cables on each side had a lot of slack in them. I called Precision Garage Doors of Waco and scheduled a service call for August 1, 2023. James came out and said I had a Wayne Dalton system that NO ONE in the area worked on. I could order the part needed from California, for around $500.00, and try to find someone to install it. He said he could overhaul it for around $1,200.00. Feeling like this was my ONLY option, I said go ahead and overhaul it. That turned out to be $1,275.04. While I was waiting for him to return to fix the door again, so it would go down and stay down, I googled Wayne Dalton doors. Imagine my surprise to find out Palousek Overhead Doors, right here in Temple, services these doors. I called and the nice lady told me they could have repaired my door for around $350.00, which included parts and labor. I could have saved around $900.00. So, James I hope you sleep well at night knowing you took advantage of an elderly woman on a fixed income.

- Myra Wiese

Thank you for your review and for taking the time to speak with us regarding your experience. We value feedback from our customers to help us improve our business and achieve our goal of 100% Customer Satisfaction. We care about our customers and the experience they have with Precision. Your satisfaction is of highest importance to us and we appreciate your willingness to work with us toward a resolution.

Mr Ward did an excellent job.

- Clarence Smith

Thank you for providing a 5 Star Review!

the technician,Paul, was very personable and explain everything to us. He answered all our concerns and we were able to reach a decision.

- Rowdy Dandridge

We are so glad that you were happy with the service you received from Paul and appreciate your kind words. Thank you for trusting us with your business!

THEN REPAIRMAN WAS VERY PROFESSIONAL AND TOOK IT STEP BY STEP.THIS WAS A GREAT SERVICEMAN AND VERY KNOWLEDE\GEABLE THANKS FOR A JOB WELL DONE

- Carl Polk

Found your service on line and was nice to schedule my own appointment without having to call. Technician was very nice and completed the job efficiently and I am very happy with my new garage door opener/system. My old system was fried after fifteen years. S. Teague

- Sigrid Teague

Thank you so much for taking the time to leave a review for us. We are extremely pleased that you are happy with the service you received and appreciate your business!

They responded quickly to our problem and gave us the options to meet our needs!! John and James were very friendly and helpful!!

- Edward Murff

We enjoy hearing what our customers have to say and appreciate the kind words regarding the service received from John and James. Thank you for your business.

I feel a bit bamboozled being quoted for $80-180 (ish) for parts and labor, asked “for parts and labor?”, and was told yes. Then I was then charged almost $400. That’s not cool. This is for a residential broken spring repair.

- Lawrence Hartzell

Thank you for taking the time to speak with me regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly.

Jonh was nice, explain to us everything, He needed to do . Looks like he enjoy his work. Very Happy with the service!!!

- Jose Najera

Thank you for taking the time to leave feedback regarding your experience with our company and technician John. We are so glad that you were happy with the service you received and we appreciate your business!

Paul did an amazing job repairing a very old, heavy, wooden garage door! He is a gentleman and a true craftsman.

- Ricky Yeates

Ricky, we are so glad to have been able to assist with your garage door needs and appreciate your kind review regarding the service Paul provided. Thank you for sharing your experience with us!

Provision Door to the rescue!! They came out the day I called to evaluate the situation and made several suggestions with no pressure. We made a choice for a new door/system and they were able to install it 2 days later! We couldn’t have asked for a better experience!

- Sharon Blanchard

It makes our day to hear that we were able to provide you with 5-Star service! Thank you for the review, Sharon.

Great service. I called in the morning & had a technician show up in the afternoon. When he arrived he was very knowledgeable & professional. I would recommend this business to anyone in need of garage door repairs or replacement. Thank you John.

- DJ Walker

We appreciate your review and the recommendation you have shared. We are happy to have been able to provide you with great service.