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Read what people are saying
about Precision Garage Door in:

Waco Area, TX

Precision Garage Door of Waco
has received 75 reviews, averaging 4.93 Stars:
1 2 3 4 5
Review:

James the technician came out and explained the different options. He was very friendly. The service was quick. Thanks

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A Response from: Patrick Behrens

Kevin, we value your feedback and appreciate you taking the time to commend James for his friendly and efficient service. Thank you for choosing Precision Garage Door of Waco for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

John Gallerano was my technician. He was awesome! He completed the job very quickly and provided me with some much-needed information. I felt like I had known him for years even though we just met. I would recommend Precision Overhead to anyone looking for garage service.

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A Response from: Patrick Behrens

Thank you for taking the time to recognize our technician John and the efficient and friendly service he provided. We are glad to hear of your positive experience and appreciate your recommendation very much. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

I had done business with Precision Garage Dood Service previously and I was very pleased with their technician who was both courteous and professional. I was notified when they were enroute and they arrived on time, dragonized the problem and made the necessary repair in a timely manner. I am very pleased with their service and will depend on Precision if I need future garage service.

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A Response from: Patrick Behrens

Robert, we greatly appreciate hearing that you were pleased with the experience and service that you received from our company and technician. Thank you for allowing us the opportunity to provide service for your garage door needs now and in the future if needed. We appreciate your business!

Service Provided:
Garage Door Repair

Review:

James is awesome, walked us through the issues we had with our Garage door and quickly resolved and now it’s working great. Performance made it happen in a short time even on a weekend….

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A Response from: Patrick Behrens

Mark, we are so pleased that you chose Precision Garage Door of Waco and have trusted us with your business. Thank you for the valuable review and kind comments shared regarding our technician James and the service he provided. We truly appreciate your business.

Service Provided:
Garage Door Repair

Review:

James was professional and super courteous. He explained everything thoroughly and was helpful in selecting a garage door. I appreciate the promptness of getting me a quote for the garage door.

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A Response from: Patrick Behrens

Amy, we appreciate you taking the time to recognize our technician James for his service and his ability to assist with your new garage door selection. We appreciate you trusting Precision Garage Door of Waco with your business and look forward to having your new garage door installed for you!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

John was awesome. He gave me multiple options for the repair and provided clear answers for all questions asked. Set up the appointment and he was able to make it out on the same day. Definitely recommend John and Precision.

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A Response from: Patrick Behrens

Tyler thank you so much for taking the time to provide us with positive feedback regarding your experience with our company and technician John. We appreciate your recommendation of both our company and technician and we thank you for trusting Precision Garage Door of Waco with your garage door needs!

Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Review:

Your technician was well Well diverse on the system and I'm very happy he was very polite and he explained everything to me so I appreciate that

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A Response from: Patrick Behrens

Sandy, we are pleased to hear that you were happy with the service received from our technician and that he was able to provide you with helpful information regarding your garage door service. Thank you for taking the time to leave positive feedback with your 5 Star review! We appreciate you choosing Precision Garage Door of Waco!

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

I was very pleased with the service. The tech took care of my problem very quickly and the tech was very courteous.

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A Response from: Patrick Behrens

We are so glad to have been able to assist with your garage door needs and appreciate your kind review regarding the service received. Thank you for taking the time to leave a 5 Star review!

Service Provided:
Garage Door Repair

Review:

Since moving to Waco we have heard great things about Precision and it was great that we got John Gallerano on a Sunday to come and fix my door. He was friendly explained everything in the beginning and it didn’t take long and my garage door was back to opening and closing. We will definitely tell friends about Precision

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A Response from: Patrick Behrens

Sue, thank you for trusting Precision Garage Door of Waco with your garage door needs. We appreciate you sharing your positive experience with us and we are happy to have you as our valued customer. Thank you for your review and recommendation!

Service Provided:
Broken Garage Door Spring Repair

Review:

I had a very odd experience. I received a very odd text about the technician that was on his way to my house. It was a very uncomfortable situation all the way around. I made it very clear that I did not/could not get a new garage door. I needed mine to be repaired, if nothing else, shut. He stepped into my garage, didn’t look around and started trying to sell me a new door. I explained that I would not be doing that and he went on and on about the financing. I asked him if I could just pay him to shut it. He said that he wouldn’t charge me for shutting it and it would be no problem. After going to his car to “get quotes”, he told me it would be $500 to shut it and then went on to 3 other options for me to get a new door. Kept telling me that he wished he could help. Odd, creepy feeling with all of it. He hardly looked at my door and did not help in any way.

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A Response from: Patrick Behrens

Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. It is our process to send a text message with a short description for all of our technicians to our customers before they arrive to your home. It is our intent to provide this information to help our customers feel comfortable knowing more about who their technician will be and who to expect when they arrive. We are disappointed to hear that the text message was not helpful and that it may have added to making you feel negatively toward your experience with our company. We have reviewed the pictures of your door that were taken along with the completed safety inspection performed by our technician while on site. We concur with the technician's determination of the door being damaged. The $500 option that was provided to you was to get your garage door back to working order again and it includes the new parts that would be needed for the repair work to be done. A new garage door option was also provided at that same time. We are sorry to hear that this was not a productive experience for you and that we were unable to offer a solution that would meet to your satisfaction.

Service Provided:
Garage Door Repair

Review:

I was dissatisfied with a previous vendor and decided to try your company which I had seen advertised on TV. Dustin was courteous, professional, communicated well, was efficient and answered every question. Your service responded quickly to my issue and repairs were completed the next day for what seemed to be a very reasonable cost.

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A Response from: Patrick Behrens

Janet, we are so pleased that you chose Precision Garage Door of Waco and have trusted us with your business. Thank you for the valuable review and kind comments shared regarding our technician Dustin and the service he provided. We are happy to hear that your issues and repairs were handled efficiently and that you are now our valued customer!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

John was fantastic! He was knowledgeable and the pride/joy he took in doing his job was contagious. I feel like I made a friend too. I would highly recommend him and this company to anyone needing help with their garage doors.

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A Response from: Patrick Behrens

Thomas, thank you for your wonderful feedback regarding your experience with our company and technician. We appreciate you sharing your kind compliments for John and the service he provided. We are pleased to have had the opportunity to provide service while building a friendship at the same time. Thank you for taking the time to leave such a valued review and for the recommendation of Precision Garage Door of Waco to others!

Service Provided:
Garage Door Repair

Review:

We need a new garage door and motor. The technician was very helpful and knowledgeable Dustin is a great guy

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A Response from: Patrick Behrens

Shawna, we are so pleased to receive your review and to hear of your positive experience with our technician Dustin. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

Review:

James did a great job! Arrived on time and installed new garage door opener in about an hour.

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A Response from: Patrick Behrens

Tom, we appreciate your 5 Star Review and the opportunity to provide service for your garage door needs!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Great service. Technician arrived a few minutes early for an 8 AM appointment. Immediately seemed to understand the problem and explained what the cause was. Reviewed three cost options and had it fixed in less than 2 hours. Area was clean when finished and door worked properly. No hard sell approach although we discussed a new door. Will definitely use Precision and Manuel again.

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A Response from: Patrick Behrens

Philip, we appreciate hearing of your positive experience and are thankful to have had the opportunity to assist with your garage door needs. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

Best garage door company that I have ever with! Great product and great service. I highly recommend them for your new garage door or repairs to an existing one.

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A Response from: Patrick Behrens

Bill, we cannot thank you enough for taking the time to leave such a wonderful review for our company. We greatly appreciate your positive feedback and recommendation of our products and service to others. We are also very grateful to have you as our valued customer and thank you for placing your trust in Precision Garage Door of Waco.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

John provided the greatest customer service. He was honest, timely, friendly and very knowledgeable and professional. I will be a return customer and will not hesitate to recommend this company overall.

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A Response from: Patrick Behrens

Nita, your review for our technician John is so appreciated. Thank you for your kind comments and recognition of John's customer service and his ability to handle your garage door needs in a very positive manner. Hearing that you will be a returning customer and of your recommendation of our company to others is especially valued. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

Paul from precision was a highly qualified and professional for my repair. He was prompt, courteous, thorough, and energetic. I booked online at 9:40 pm on a Friday and scheduled an 8:00 am repair for the next day. He had broken springs and worn out bearing replaced in a timely manner. I really didn’t compare prices with other door companies but peace of mind along with the professionalism I feel like I got a deal! Thanks precision for continuing to do business the good ol’ fashion way!

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A Response from: Patrick Behrens

Landry, thank you for taking the time to leave such a positive review. We are pleased to know that your garage door issues were taken care of efficiently and that we were able to provide quality service that is appreciated. Thank you for being our valued customer and for placing your trust in Precision Garage Door of Waco!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

The whole team at Precision is responsive to our concerns. From the moment we had a minor issue with our aging garage, the team called us back right away. From the main office to the technicians, we have had great customer service experiences. John, the Garage Whisperer, listens and identifies the problem. He is friendly and skilled. Our family appreciates that he does not push any products on us. Instead, John walks us through our options and answers any questions that we might have. We enjoy working with Precision.

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A Response from: Patrick Behrens

We have enjoyed receiving your positive feedback and thank you for taking the time to recognize our technician John. It is important for us to provide options for our customers and to share as much information as possible. It is nice to hear that John did a great job of this! We appreciate you taking the time to leave such a valued review for us and thank you for choosing Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

I was notified by the tech (John) awesome customer service and explained in details. I appreciate the outstanding service I was given.

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A Response from: Patrick Behrens

Vivian, we appreciate your wonderful review and are pleased to hear that you received such outstanding service that John was able to provide. We enjoy assisting our customers with the very best service we can and we thank you for having chosen Precision Garage Door of Waco for your garage door needs!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

ur service tech is so nice, we had outage, it was popped recept didn't know GfY was on opener works again Thanks

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A Response from: Patrick Behrens

Ted, we are extremely pleased to hear of your satisfaction with our technician and the service he provided. Thank you for taking the time to leave a 5 Star review!

Service Provided:
Garage Door Opener Install

Review:

Paul arrived on time as promised and on a Sunday as well!!!!! No extra charge for Sunday! He assessed the problem and gave me three separate estimates depending on how extensive I wanted to further update my garage doors after he repaired my broken spring. After I chose the level of updates he set to work and finished in less than an hour. He then explained what he did, had me sign the obligatory paper work, received his check and was off to his next call. I am totally impressed with the service I received from Precision today! They are my go to garage repairmen in the future. I have no reservations recommending them!!!

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A Response from: Patrick Behrens

Earle, we are extremely pleased to hear of your experience with our company and technician Paul. Thank you for recognizing Paul's performance in providing service for your garage door. We are glad to have been able to leave you with a positive experience and provide impressive service at the time you needed. Your recommendation of Precision Garage Door of Waco is very appreciated and we are thankful to have you as our valued customer.

Service Provided:
Broken Garage Door Spring Repair

Review:

James was excellent very knowledgeable

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A Response from: Patrick Behrens

Royce, we appreciate you taking the time to leave a 5 Star review. Thank you for choosing Precision Garage Door of Waco!

Service Provided:
Broken Garage Door Spring Repair

Review:

Great job!!

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A Response from: Patrick Behrens

Thank you for leaving a 5 Star review. We appreciate your business.

Service Provided:
Garage Door Repair

Review:

Great service on a Sunday.

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A Response from: Patrick Behrens

We appreciate your 5 Star Review and the opportunity to service your garage door needs!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

We are very satisfied with our same day service! Dustin provided great service and he is friendly and personable. The garage guru fits him well. He performed top quality service and he fast. Thanks Dustin! 10 out of 10 my husband and I recommend.

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A Response from: Patrick Behrens

We are extremely pleased to hear of your satisfaction with our same day service and great experience with our technician Dustin. We appreciate your recommendation of Precision Garage Door of Waco and thank you for giving us a 10 out of 10!

Service Provided:
Broken Garage Door Spring Repair

Review:

Quick response and great service! Tried contacting another garage door company over a month ago, and never heard from them again. Contacted Precision door and explained the situation with my mom having surgery and her sister coming to stay with her to help, and how I tried to have old worn out doors repaired prior to the known event. Precision doors sent Dustin out the same day and he was great at assessing the situation, seeing what was needed and making a recommendation on what “he” would do if it was him in the same situation. No nonsense, no running around company that does what they say - provides great service and customer support!! I highly recommend them and look forward to getting new doors from them!!

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A Response from: Patrick Behrens

Matthew, we sincerely appreciate you taking the time to leave such a wonderful review regarding the service you were provided. We are pleased that you had a great experience with our company and to hear that Dustin was able to take care of your garage door needs in a truly genuine way. This is the type of service that we strive to provide to all our customers and your review and recommendation both mean so much to us. We are so grateful to have you as our valued customer and look forward to working with you during the process of providing you with new garage doors that you can enjoy and be very proud of.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I was very impressed with Precision Garage Door. My problem was solved quickly, efficiently, and professionally. The technician was very nice and courteous and kept me well informed on what the plan for the repair was and the cost of items. I'm very glad I found Precision Garage Door.

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A Response from: Patrick Behrens

David, your positive review and kind comments are very appreciated. We thank you for allowing us the opportunity to provide service for your garage door needs.

Service Provided:
Garage Door Repair

Review:

In less than 24 hours, Dunstin was at my house to assess my garage door. He gave me three options for how to address the problem, and there was no pressure to choose the most expensive. He was an excellent communicator and a kind man! I highly recommend Precision Garage Door of Waco.

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A Response from: Patrick Behrens

Linda, we enjoy receiving your kind feedback and thank you for taking the time to recognize our technician Dustin and the service he provided. Your recommendation of Precision Garage Door of Waco is a highly valued compliment and we appreciate your business!

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

Called for help with our garage door and talked to a scheduler, who got us in the same day, the repair person called to verify they were on the way (early I might add) and arrived ready to work. Looked over both doors, made adjustments and suggestions and gave us quote to look over. Great Service!

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A Response from: Patrick Behrens

Sterling, we are so pleased that you chose Precision Garage Door of Waco and to hear that you had a great experience with our company. We appreciate you taking the time to leave a 5 Star review!

Service Provided:
Garage Door Repair

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Waco Area

254-522-9683

254-522-9683
Temple Area

254-522-9703

254-522-9703
Killeen Area

254-522-9721

254-522-9721
Hillsboro Area

254-522-9740

254-522-9740
Precision Garage Door of Waco
Office: 254-522-9657
1100 Jewell Dr
Waco, TX 76712