Garage Door Repair in Waco

Carl Watkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 star, great service, great technician, response team great.

Morgan Weeg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Terrible experience. I called yesterday to schedule a quote. The women on the phone completely lied about the pricing and the turnaround time to get it fixed. When they came out today to give the quote, he said they wouldn’t be able to get it fixed for 3-4 weeks and the price was nearly double what the women had said previously. I was not impressed by the inconsistency of this company.

Craig Caddell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I did not appreciate the bait and switch that happened when the technician arrived. It went from a rough quote of $ 150.00 to $ 190.00 over the phone to over $ 380.00 when the technician arrived. It really pissed me off and I asked the technician to leave. I will never call you guys again and you bet I will tell all I know about my experience!! Being in the sales and service business myself, I really think you guys need to change your business practices!

Albert Srubar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would give Precision Garage Door Service of Waco a minus 5 stars if possible. Yesterday John and Asa came to our house. We wanted to see if one of the garage door openers could be repaired. I was having issues with any of the remote openers working. They came in and immediately told us that the circuit board was bad in the one having problems. They also recommended for us to replace both garage door openers, when only one was having issues. They never checked the motor or tried to reprogram it. They also told us that we really need to replace the rollers, the spring, the center bearing, and the torsion cable, plus the motor. Our estimates ranged from a Linear opener for $547.15 to $1,715.43 for a Liftmaster opener with all the above being replaced. We told them we would discuss the estimates and get back with them. We called Overhead Door Company of Waco to get a second estimate. The technician first tried to reprogram the remotes before giving us an estimate for a new opener. He was successful with this. He also inspected the rollers, spring, and cables, and told us nothing needed to be replaced. While he was here, since we were going to pay for a service call anyway, he did routine maintenance on both doors. This was at a cost of $110.00. The doors are working perfectly now! My advice is to BEWARE of Precision Garage Door Service of Waco.

Alicia Pulcine

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a very odd experience. I received a very odd text about the technician that was on his way to my house. It was a very uncomfortable situation all the way around. I made it very clear that I did not/could not get a new garage door. I needed mine to be repaired, if nothing else, shut. He stepped into my garage, didn’t look around and started trying to sell me a new door. I explained that I would not be doing that and he went on and on about the financing. I asked him if I could just pay him to shut it. He said that he wouldn’t charge me for shutting it and it would be no problem. After going to his car to “get quotes”, he told me it would be $500 to shut it and then went on to 3 other options for me to get a new door. Kept telling me that he wished he could help. Odd, creepy feeling with all of it. He hardly looked at my door and did not help in any way.

Myra Wiese

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door slammed down when I shut it and the cables on each side had a lot of slack in them. I called Precision Garage Doors of Waco and scheduled a service call for August 1, 2023. James came out and said I had a Wayne Dalton system that NO ONE in the area worked on. I could order the part needed from California, for around $500.00, and try to find someone to install it. He said he could overhaul it for around $1,200.00. Feeling like this was my ONLY option, I said go ahead and overhaul it. That turned out to be $1,275.04. While I was waiting for him to return to fix the door again, so it would go down and stay down, I googled Wayne Dalton doors. Imagine my surprise to find out Palousek Overhead Doors, right here in Temple, services these doors. I called and the nice lady told me they could have repaired my door for around $350.00, which included parts and labor. I could have saved around $900.00. So, James I hope you sleep well at night knowing you took advantage of an elderly woman on a fixed income.