Read what people are saying
about Precision Garage Door
Precision Garage Door of Wacohas received 3 reviews, averaging 1.00 Stars:
Abbott, TX
Albert, thank you for your recent feedback. I appreciate you taking the time to speak with me and providing more insight as to what took place during your recent service appointment. As discussed during our phone conversation, our number one priority is taking care of our customers and providing the best quality products and service possible. I would like to apologize for not meeting that standard for you. Although other companies may differ in their approach, we prefer to offer long-term solutions rather than a temporary fix that could potentially result in bigger issues in the future. The long term solution of replacing your garage door operator which has a motor that is 20 years old was offered for this reason. We are always looking for better ways to improve our level of service and expertise and your input helps us to achieve that. We appreciate you having contacted us for service and if you should have any other issues with your garage door, it is our hope that you may consider giving us the opportunity once again to earn your trust and business in the future.
Waco, TX
I had a very odd experience. I received a very odd text about the technician that was on his way to my house. It was a very uncomfortable situation all the way around. I made it very clear that I did not/could not get a new garage door. I needed mine to be repaired, if nothing else, shut. He stepped into my garage, didn’t look around and started trying to sell me a new door. I explained that I would not be doing that and he went on and on about the financing. I asked him if I could just pay him to shut it. He said that he wouldn’t charge me for shutting it and it would be no problem. After going to his car to “get quotes”, he told me it would be $500 to shut it and then went on to 3 other options for me to get a new door. Kept telling me that he wished he could help. Odd, creepy feeling with all of it. He hardly looked at my door and did not help in any way.
- Alicia Pulcine
Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. It is our process to send a text message with a short description for all of our technicians to our customers before they arrive to your home. It is our intent to provide this information to help our customers feel comfortable knowing more about who their technician will be and who to expect when they arrive. We are disappointed to hear that the text message was not helpful and that it may have added to making you feel negatively toward your experience with our company. We have reviewed the pictures of your door that were taken along with the completed safety inspection performed by our technician while on site. We concur with the technician's determination of the door being damaged. The $500 option that was provided to you was to get your garage door back to working order again and it includes the new parts that would be needed for the repair work to be done. A new garage door option was also provided at that same time. We are sorry to hear that this was not a productive experience for you and that we were unable to offer a solution that would meet to your satisfaction.
Temple, TX
My garage door slammed down when I shut it and the cables on each side had a lot of slack in them. I called Precision Garage Doors of Waco and scheduled a service call for August 1, 2023. James came out and said I had a Wayne Dalton system that NO ONE in the area worked on. I could order the part needed from California, for around $500.00, and try to find someone to install it. He said he could overhaul it for around $1,200.00. Feeling like this was my ONLY option, I said go ahead and overhaul it. That turned out to be $1,275.04. While I was waiting for him to return to fix the door again, so it would go down and stay down, I googled Wayne Dalton doors. Imagine my surprise to find out Palousek Overhead Doors, right here in Temple, services these doors. I called and the nice lady told me they could have repaired my door for around $350.00, which included parts and labor. I could have saved around $900.00. So, James I hope you sleep well at night knowing you took advantage of an elderly woman on a fixed income.
- Myra Wiese
Thank you for your review and for taking the time to speak with us regarding your experience. We value feedback from our customers to help us improve our business and achieve our goal of 100% Customer Satisfaction. We care about our customers and the experience they have with Precision. Your satisfaction is of highest importance to us and we appreciate your willingness to work with us toward a resolution.
I would give Precision Garage Door Service of Waco a minus 5 stars if possible. Yesterday John and Asa came to our house. We wanted to see if one of the garage door openers could be repaired. I was having issues with any of the remote openers working. They came in and immediately told us that the circuit board was bad in the one having problems. They also recommended for us to replace both garage door openers, when only one was having issues. They never checked the motor or tried to reprogram it. They also told us that we really need to replace the rollers, the spring, the center bearing, and the torsion cable, plus the motor. Our estimates ranged from a Linear opener for $547.15 to $1,715.43 for a Liftmaster opener with all the above being replaced. We told them we would discuss the estimates and get back with them. We called Overhead Door Company of Waco to get a second estimate. The technician first tried to reprogram the remotes before giving us an estimate for a new opener. He was successful with this. He also inspected the rollers, spring, and cables, and told us nothing needed to be replaced. While he was here, since we were going to pay for a service call anyway, he did routine maintenance on both doors. This was at a cost of $110.00. The doors are working perfectly now! My advice is to BEWARE of Precision Garage Door Service of Waco.
- Albert Srubar