Garage Door Repair in Waco
Precision Garage Door
Same-day garage door repair in Waco, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.
Serving Waco
Proudly serving the Waco community with same day service.
Recent 2-Star Reviews from Waco
Pat Gee
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Tech was great and very fast. However, when called for an appointment and quote due to a broken singular spring I told the woman on the phone i only had one spring and was told told springs vary from $120-198 per spring. She did not inform me they would not warranty less than two springs on the install. I was informed of that when the tech showed up and the two spring job cost me double. $506. The woman on the phone should have let me know that policy instead of putting the tech in a bad position explaining why the job was gonna be twice as much. I would have given the tech 5 stars.
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our technician's service and speed. It's always our goal to provide excellent service, and we are glad to hear that part of your experience met your expectations. We sincerely apologize for the miscommunication regarding the spring replacement policy. It is certainly important to us that our customers are fully informed about our procedures and pricing before any work begins. Your insights are invaluable, and they help us to enhance our customer experience.
Service: Broken Garage Door Spring Repair
Product: Springs
Anonymous
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Technician was friendly but did not seem very knowledgeable in fixing my garage door. He made numerous phone calls back to his office to ask questions. Then he had to get advice from another guy on the phone. I’m not very confident he could complete the job. However, quote was reasonable but decided to go with another company.
We appreciate your feedback and are glad to hear that our technician was friendly. However, we apologize for the lack of confidence you felt regarding his knowledge and ability to complete the job. We strive for excellence in our service, and your experience is not reflective of our standards. Your concerns about the technician needing to make multiple calls for assistance are taken seriously, and we will address this with our team to ensure better training and support in the future.
Service: Garage Door Repair
Lawrence Hartzell
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I feel a bit bamboozled being quoted for $80-180 (ish) for parts and labor, asked “for parts and labor?”, and was told yes. Then I was then charged almost $400. That’s not cool. This is for a residential broken spring repair.
Thank you for taking the time to speak with me regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly.
Service: Broken Garage Door Spring Repair
Product: Springs