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Read what people are saying
about Precision Garage Door

Precision Garage Door of Waco
has received 221 reviews, averaging 4.90 Stars:
1 2 3 4 5
Review:

I had a very odd experience. I received a very odd text about the technician that was on his way to my house. It was a very uncomfortable situation all the way around. I made it very clear that I did not/could not get a new garage door. I needed mine to be repaired, if nothing else, shut. He stepped into my garage, didn’t look around and started trying to sell me a new door. I explained that I would not be doing that and he went on and on about the financing. I asked him if I could just pay him to shut it. He said that he wouldn’t charge me for shutting it and it would be no problem. After going to his car to “get quotes”, he told me it would be $500 to shut it and then went on to 3 other options for me to get a new door. Kept telling me that he wished he could help. Odd, creepy feeling with all of it. He hardly looked at my door and did not help in any way.

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A Response from: Patrick Behrens

Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. It is our process to send a text message with a short description for all of our technicians to our customers before they arrive to your home. It is our intent to provide this information to help our customers feel comfortable knowing more about who their technician will be and who to expect when they arrive. We are disappointed to hear that the text message was not helpful and that it may have added to making you feel negatively toward your experience with our company. We have reviewed the pictures of your door that were taken along with the completed safety inspection performed by our technician while on site. We concur with the technician's determination of the door being damaged. The $500 option that was provided to you was to get your garage door back to working order again and it includes the new parts that would be needed for the repair work to be done. A new garage door option was also provided at that same time. We are sorry to hear that this was not a productive experience for you and that we were unable to offer a solution that would meet to your satisfaction.

Service Provided:
Garage Door Repair

Review:

James was super kind and very professional. Would recommend him to one and all.

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A Response from: Patrick Behrens

We are extremely pleased to hear of your satisfaction with our technician James and to receive the kind compliments you have shared. Thank you for your review and for your recommendation of Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

I was dissatisfied with a previous vendor and decided to try your company which I had seen advertised on TV. Dustin was courteous, professional, communicated well, was efficient and answered every question. Your service responded quickly to my issue and repairs were completed the next day for what seemed to be a very reasonable cost.

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A Response from: Patrick Behrens

Janet, we are so pleased that you chose Precision Garage Door of Waco and have trusted us with your business. Thank you for the valuable review and kind comments shared regarding our technician Dustin and the service he provided. We are happy to hear that your issues and repairs were handled efficiently and that you are now our valued customer!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

John was fantastic! He was knowledgeable and the pride/joy he took in doing his job was contagious. I feel like I made a friend too. I would highly recommend him and this company to anyone needing help with their garage doors.

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A Response from: Patrick Behrens

Thomas, thank you for your wonderful feedback regarding your experience with our company and technician. We appreciate you sharing your kind compliments for John and the service he provided. We are pleased to have had the opportunity to provide service while building a friendship at the same time. Thank you for taking the time to leave such a valued review and for the recommendation of Precision Garage Door of Waco to others!

Service Provided:
Garage Door Repair

Review:

We need a new garage door and motor. The technician was very helpful and knowledgeable Dustin is a great guy

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A Response from: Patrick Behrens

Shawna, we are so pleased to receive your review and to hear of your positive experience with our technician Dustin. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

Review:

James did a great job! Arrived on time and installed new garage door opener in about an hour.

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A Response from: Patrick Behrens

Tom, we appreciate your 5 Star Review and the opportunity to provide service for your garage door needs!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

John the “garage door whisperer” was great very knowledgeable and friendly took time to explain every step of the work to be done. I would highly recommend this company for all your garage door needs.

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A Response from: Patrick Behrens

Joe, we have enjoyed receiving your kind feedback and thank you for taking the time to recognize our technician John and the service that he provided. Your recommendation of Precision Garage Door of Waco is a valued compliment that we appreciate very much! Thank you trusting us with your garage door needs.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Precision Garage answered my call for help and showed up the next morning, Dustin the technician that repaired my garage door was phenomenal he understood my issue’s inspected both garage doors and gave me an estimate that would have them last longer and perform better. Thankful for Dustin and Precision Garge Door Company

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A Response from: Patrick Behrens

Jeff, we are very pleased to receive your feedback and to hear of your experience with our company and technician Dustin. We enjoy hearing of a job well done and thank you for acknowledging this in Dustin and the work he performed. Thank you for leaving a 5 Star review!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Thank you Precision Garage Door Installer. James Ward Perfect job thanks.

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A Response from: Patrick Behrens

Kelvin, we greatly appreciate hearing of your satisfaction with James and the service he performed. Thank you for the 5 Star review and for being our valued customer!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Springs broke on my garage, made an appointment that was convenient for me then explained what i needed and all options to get my garage door working right again

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A Response from: Patrick Behrens

We are pleased to hear of your positive experience with our company. Thank you for providing your feedback and leaving a 5 Star review!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

James replaced my garage door seal, operator reinforcement bracket and a tune up. He was very polite, professional and did a great job! Huge difference it made to my garage door! Thanks James!

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A Response from: Patrick Behrens

Ruben, thank you for your recognition of James and the service he provided. We appreciate you taking the time to let us know how well your garage door is working now and thank you for trusting Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

My garage door failed on Tuesday and I called Precision. I had a repairman, James, working on my door by Thursday morning. My garage door was working in no time. I was pleased to be given 3 different itemized repair scenarios with prices. I chose the one that suited me. Thanks, to Precision and the repairman that took care of us. James is a credit to his employer.

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A Response from: Patrick Behrens

We are extremely pleased to hear of your experience with our company and technician James. Thank you for recognizing James and his performance in providing service for your garage door. We are glad to have been able to leave you with a positive experience and thank you for your 5 Star review!

Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Review:

Was prompt on time ! Very knowledgeable on my repair! Didn’t take much time to do repair! Will definitely use again if needed!

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A Response from: Patrick Behrens

Garry, your review is appreciated and your recommendation of Precision Garage Door of Waco is very valuable to us!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Paul was very friendly and helpful with explaining what my door needed to be repaired so I could get the best performance.My door works perfectly now and is very quiet.

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A Response from: Patrick Behrens

We greatly appreciate hearing of your satisfaction with our company and the services provided by our technician Paul. Thank you for taking the time to leave a 5 Star review!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Great service. Technician arrived a few minutes early for an 8 AM appointment. Immediately seemed to understand the problem and explained what the cause was. Reviewed three cost options and had it fixed in less than 2 hours. Area was clean when finished and door worked properly. No hard sell approach although we discussed a new door. Will definitely use Precision and Manuel again.

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A Response from: Patrick Behrens

Philip, we appreciate hearing of your positive experience and are thankful to have had the opportunity to assist with your garage door needs. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

Best garage door company that I have ever with! Great product and great service. I highly recommend them for your new garage door or repairs to an existing one.

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A Response from: Patrick Behrens

Bill, we cannot thank you enough for taking the time to leave such a wonderful review for our company. We greatly appreciate your positive feedback and recommendation of our products and service to others. We are also very grateful to have you as our valued customer and thank you for placing your trust in Precision Garage Door of Waco.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

John provided the greatest customer service. He was honest, timely, friendly and very knowledgeable and professional. I will be a return customer and will not hesitate to recommend this company overall.

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A Response from: Patrick Behrens

Nita, your review for our technician John is so appreciated. Thank you for your kind comments and recognition of John's customer service and his ability to handle your garage door needs in a very positive manner. Hearing that you will be a returning customer and of your recommendation of our company to others is especially valued. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

James Ward was amazing made the garage experience easy highly recommend !!!

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A Response from: Patrick Behrens

Darron, we greatly appreciate hearing of your experience with our technician James and the service he provided. Thank you for your recommendation of Precision Garage Door of Waco and for the opportunity to assist with your garage door needs.

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Paul from precision was a highly qualified and professional for my repair. He was prompt, courteous, thorough, and energetic. I booked online at 9:40 pm on a Friday and scheduled an 8:00 am repair for the next day. He had broken springs and worn out bearing replaced in a timely manner. I really didn’t compare prices with other door companies but peace of mind along with the professionalism I feel like I got a deal! Thanks precision for continuing to do business the good ol’ fashion way!

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A Response from: Patrick Behrens

Landry, thank you for taking the time to leave such a positive review. We are pleased to know that your garage door issues were taken care of efficiently and that we were able to provide quality service that is appreciated. Thank you for being our valued customer and for placing your trust in Precision Garage Door of Waco!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

The whole team at Precision is responsive to our concerns. From the moment we had a minor issue with our aging garage, the team called us back right away. From the main office to the technicians, we have had great customer service experiences. John, the Garage Whisperer, listens and identifies the problem. He is friendly and skilled. Our family appreciates that he does not push any products on us. Instead, John walks us through our options and answers any questions that we might have. We enjoy working with Precision.

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A Response from: Patrick Behrens

We have enjoyed receiving your positive feedback and thank you for taking the time to recognize our technician John. It is important for us to provide options for our customers and to share as much information as possible. It is nice to hear that John did a great job of this! We appreciate you taking the time to leave such a valued review for us and thank you for choosing Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

I chose to go with Precision Garage Doors based on the high ratings compared to other similar companies. Our experience began on a positive note with a phone call to schedule an appointment to have our garage door looked at after the storms. The technician was at our home within 3 hours after my phone call! Dustin was very professional, kind and courteous. Dustin was also very thorough and explained everything that he observed with our damaged garage door, the replacement process, and left no questions unanswered. We are very pleased with our choice of Precision Garage Door Service.

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A Response from: Patrick Behrens

Susan, we greatly appreciate hearing of your positive experience with our company and technician Dustin. Thank you for taking the time to leave such a valued review and for trusting Precision Garage Door of Waco with your garage door needs.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I was notified by the tech (John) awesome customer service and explained in details. I appreciate the outstanding service I was given.

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A Response from: Patrick Behrens

Vivian, we appreciate your wonderful review and are pleased to hear that you received such outstanding service that John was able to provide. We enjoy assisting our customers with the very best service we can and we thank you for having chosen Precision Garage Door of Waco for your garage door needs!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Excellent customer service, I recommend them to do business with. Very professional and knowledgable.

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A Response from: Patrick Behrens

William, we greatly appreciate hearing of your satisfaction with our company. Thank you for both the 5 Star review and recommendation.

Service Provided:
Garage Door Repair

Review:

I chose Precision Garage Door of Waco initially, due to their quick response when I was searching for a repair service. Additionally, the search was done on a Sunday, which surprised me the request was answered. The timeliness of the technician was spot-on, and the install was done the same day (on Sunday), with no additional service charges. The technician was thorough in removing the old opener and very precise in the installation of the new opener. Available options were provided, based on my requests and the work was completed with my satisfaction. The opener was a high-end opener, working off of Wi-Fi, which posed a challenge in making the initial connection. I expressed my concern, to the owner, regarding the technical support, which was unavailable on Sunday, and the owner was understanding of my expressed concern. The technician worked on the app connection, which was able to be resolved by a firmware update and reinstallation of the app. This "trouble shooting" diagnosis took an extra 30 to 40 minutes, but the end result was a fully functional garage door opener, with all the bells and whistles requested. I am pleased with the finished product and the opener itself. I would recommend Precision Garage Door of Waco and will continue to have them service my door.

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A Response from: Patrick Behrens

We greatly appreciate hearing of your satisfaction with our company and the services provided. We also appreciate your understanding about getting the job done right and your patience with the amount of time that this can sometimes take. We are pleased that you are able to enjoy all the amenities of your new garage door opener and we thank you for your 5 Star review. Your business and recommendation of Precision Garage Door of Waco are both greatly appreciated.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

I was very happy that I contacted Precicision when my garage door problem occurred on a Saturday morning. James Ward was a godsend yesterday. He diagnosed the issue and refitted the door very efficiently and professionally. For a very fair price, I not only got the repair; but I got a warranty! I am so glad that this unexpected problem was addressed so quickly and it just helped me so very much. I've already shared a picture of the business card with some friends. Precision has excellent customer service from Amanda, who took my frantic call, to James, who calmly and professionally fixed the problem. Thank you!

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A Response from: Patrick Behrens

We are very pleased to receive your feedback and to hear of your experience with our company and technician James. We appreciate you having shared our information with your friends as your recommendation of our services to others is a valuable compliment. Thank you for placing your trust in Precision Garage Door of Waco!

Service Provided:
Broken Garage Door Spring Repair

Product:
Cables

Review:

My garage door opener quit working. Located Precision Garage door of Waco online. Very prompt, professional and completed the job as expected. our site was clean and the results were outstanding. I highly recommend them. Not only did I purchase a new door opener, they replaced the spring, and rollers and installed the key pad. I feel I made a good decision on choosing Precision Garage Door.

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A Response from: Patrick Behrens

Cindy, thank you for taking the time to provide such positive feedback on your experience with our company. We are so glad that you trusted Precision Garage Door of Waco with your business. Thank you for your valued review and recommendation.

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

This was an absolutely professional experience from first contact to completion. James Ward explained everything clearly, completed the job efficiently, and explained everything thoroughly.

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A Response from: Patrick Behrens

Jean, we are pleased to hear that the service you received was appreciated and are thankful for such a complimentary review. It is important to us that our customers are well informed regarding the services they receive and we are glad to know that James was able to provide you with a professional and positive experience. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Broken Garage Door Spring Repair

Review:

ur service tech is so nice, we had outage, it was popped recept didn't know GfY was on opener works again Thanks

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A Response from: Patrick Behrens

Ted, we are extremely pleased to hear of your satisfaction with our technician and the service he provided. Thank you for taking the time to leave a 5 Star review!

Service Provided:
Garage Door Opener Install

Review:

Paul arrived on time as promised and on a Sunday as well!!!!! No extra charge for Sunday! He assessed the problem and gave me three separate estimates depending on how extensive I wanted to further update my garage doors after he repaired my broken spring. After I chose the level of updates he set to work and finished in less than an hour. He then explained what he did, had me sign the obligatory paper work, received his check and was off to his next call. I am totally impressed with the service I received from Precision today! They are my go to garage repairmen in the future. I have no reservations recommending them!!!

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A Response from: Patrick Behrens

Earle, we are extremely pleased to hear of your experience with our company and technician Paul. Thank you for recognizing Paul's performance in providing service for your garage door. We are glad to have been able to leave you with a positive experience and provide impressive service at the time you needed. Your recommendation of Precision Garage Door of Waco is very appreciated and we are thankful to have you as our valued customer.

Service Provided:
Broken Garage Door Spring Repair

Review:

James was excellent very knowledgeable

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A Response from: Patrick Behrens

Royce, we appreciate you taking the time to leave a 5 Star review. Thank you for choosing Precision Garage Door of Waco!

Service Provided:
Broken Garage Door Spring Repair

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Waco Area

254-522-9683

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Temple Area

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Killeen Area

254-522-9721

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Hillsboro Area

254-522-9740

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Precision Garage Door of Waco
Office: 254-522-9657
1100 Jewell Dr
Waco, TX 76712