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John Gallerano

John Gallerano
Senior Technician
Reviews: 34
Average: 4.76 stars
John Gallerano has received 34 reviews, averaging 4.76 Stars:
1 2 3 4 5

John Gallerano's Bio:

John Gallerano is a native Texan originally from Katy TX. He is a proud Veteran of the U.S. Army. He and his family along with 3 dogs (fur babies) are proud to make the Waco area home. John is an avid sports fan and loves the great outdoors and cooking out. He is a senior Technician with over 13 years’ experience and certified in the garage door industry. John looks forward to meeting new people and solving all your garage door issues and needs. Also well known to be the GARAGE DOOR WHISPERER... ask how!

Review:

John was awesome. He gave me multiple options for the repair and provided clear answers for all questions asked. Set up the appointment and he was able to make it out on the same day. Definitely recommend John and Precision.

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A Response from: Patrick Behrens

Tyler thank you so much for taking the time to provide us with positive feedback regarding your experience with our company and technician John. We appreciate your recommendation of both our company and technician and we thank you for trusting Precision Garage Door of Waco with your garage door needs!

Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Review:

I was very pleased with the service. The tech took care of my problem very quickly and the tech was very courteous.

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A Response from: Patrick Behrens

We are so glad to have been able to assist with your garage door needs and appreciate your kind review regarding the service received. Thank you for taking the time to leave a 5 Star review!

Service Provided:
Garage Door Repair

Review:

Since moving to Waco we have heard great things about Precision and it was great that we got John Gallerano on a Sunday to come and fix my door. He was friendly explained everything in the beginning and it didn’t take long and my garage door was back to opening and closing. We will definitely tell friends about Precision

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A Response from: Patrick Behrens

Sue, thank you for trusting Precision Garage Door of Waco with your garage door needs. We appreciate you sharing your positive experience with us and we are happy to have you as our valued customer. Thank you for your review and recommendation!

Service Provided:
Broken Garage Door Spring Repair

1 2 3 4 5
Date: 06/24/2024
Garage Door Repair
,
Review:

John was the best technician I have ever had come out to my house. And I’ve had a lot. It was like I was talking to a friend. We need more people in customer service like John.

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A Response from: Patrick Behrens

Josh, thank you for taking the time to provide such a valuable review for our technician John. John truly enjoys our customers and it genuinely shows in his interactions. Thank you for acknowledging his service with your 5 Star review and for placing your trust in Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

I had a very odd experience. I received a very odd text about the technician that was on his way to my house. It was a very uncomfortable situation all the way around. I made it very clear that I did not/could not get a new garage door. I needed mine to be repaired, if nothing else, shut. He stepped into my garage, didn’t look around and started trying to sell me a new door. I explained that I would not be doing that and he went on and on about the financing. I asked him if I could just pay him to shut it. He said that he wouldn’t charge me for shutting it and it would be no problem. After going to his car to “get quotes”, he told me it would be $500 to shut it and then went on to 3 other options for me to get a new door. Kept telling me that he wished he could help. Odd, creepy feeling with all of it. He hardly looked at my door and did not help in any way.

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A Response from: Patrick Behrens

Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. It is our process to send a text message with a short description for all of our technicians to our customers before they arrive to your home. It is our intent to provide this information to help our customers feel comfortable knowing more about who their technician will be and who to expect when they arrive. We are disappointed to hear that the text message was not helpful and that it may have added to making you feel negatively toward your experience with our company. We have reviewed the pictures of your door that were taken along with the completed safety inspection performed by our technician while on site. We concur with the technician's determination of the door being damaged. The $500 option that was provided to you was to get your garage door back to working order again and it includes the new parts that would be needed for the repair work to be done. A new garage door option was also provided at that same time. We are sorry to hear that this was not a productive experience for you and that we were unable to offer a solution that would meet to your satisfaction.

Service Provided:
Garage Door Repair

Review:

John was fantastic! He was knowledgeable and the pride/joy he took in doing his job was contagious. I feel like I made a friend too. I would highly recommend him and this company to anyone needing help with their garage doors.

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A Response from: Patrick Behrens

Thomas, thank you for your wonderful feedback regarding your experience with our company and technician. We appreciate you sharing your kind compliments for John and the service he provided. We are pleased to have had the opportunity to provide service while building a friendship at the same time. Thank you for taking the time to leave such a valued review and for the recommendation of Precision Garage Door of Waco to others!

Service Provided:
Garage Door Repair

Review:

John the “garage door whisperer” was great very knowledgeable and friendly took time to explain every step of the work to be done. I would highly recommend this company for all your garage door needs.

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A Response from: Patrick Behrens

Joe, we have enjoyed receiving your kind feedback and thank you for taking the time to recognize our technician John and the service that he provided. Your recommendation of Precision Garage Door of Waco is a valued compliment that we appreciate very much! Thank you trusting us with your garage door needs.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Was prompt on time ! Very knowledgeable on my repair! Didn’t take much time to do repair! Will definitely use again if needed!

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A Response from: Patrick Behrens

Garry, your review is appreciated and your recommendation of Precision Garage Door of Waco is very valuable to us!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Best garage door company that I have ever with! Great product and great service. I highly recommend them for your new garage door or repairs to an existing one.

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A Response from: Patrick Behrens

Bill, we cannot thank you enough for taking the time to leave such a wonderful review for our company. We greatly appreciate your positive feedback and recommendation of our products and service to others. We are also very grateful to have you as our valued customer and thank you for placing your trust in Precision Garage Door of Waco.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

John provided the greatest customer service. He was honest, timely, friendly and very knowledgeable and professional. I will be a return customer and will not hesitate to recommend this company overall.

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A Response from: Patrick Behrens

Nita, your review for our technician John is so appreciated. Thank you for your kind comments and recognition of John's customer service and his ability to handle your garage door needs in a very positive manner. Hearing that you will be a returning customer and of your recommendation of our company to others is especially valued. Thank you for trusting Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

The whole team at Precision is responsive to our concerns. From the moment we had a minor issue with our aging garage, the team called us back right away. From the main office to the technicians, we have had great customer service experiences. John, the Garage Whisperer, listens and identifies the problem. He is friendly and skilled. Our family appreciates that he does not push any products on us. Instead, John walks us through our options and answers any questions that we might have. We enjoy working with Precision.

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A Response from: Patrick Behrens

We have enjoyed receiving your positive feedback and thank you for taking the time to recognize our technician John. It is important for us to provide options for our customers and to share as much information as possible. It is nice to hear that John did a great job of this! We appreciate you taking the time to leave such a valued review for us and thank you for choosing Precision Garage Door of Waco!

Service Provided:
Garage Door Repair

Review:

I was notified by the tech (John) awesome customer service and explained in details. I appreciate the outstanding service I was given.

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A Response from: Patrick Behrens

Vivian, we appreciate your wonderful review and are pleased to hear that you received such outstanding service that John was able to provide. We enjoy assisting our customers with the very best service we can and we thank you for having chosen Precision Garage Door of Waco for your garage door needs!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

My garage door opener quit working. Located Precision Garage door of Waco online. Very prompt, professional and completed the job as expected. our site was clean and the results were outstanding. I highly recommend them. Not only did I purchase a new door opener, they replaced the spring, and rollers and installed the key pad. I feel I made a good decision on choosing Precision Garage Door.

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A Response from: Patrick Behrens

Cindy, thank you for taking the time to provide such positive feedback on your experience with our company. We are so glad that you trusted Precision Garage Door of Waco with your business. Thank you for your valued review and recommendation.

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

ur service tech is so nice, we had outage, it was popped recept didn't know GfY was on opener works again Thanks

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A Response from: Patrick Behrens

Ted, we are extremely pleased to hear of your satisfaction with our technician and the service he provided. Thank you for taking the time to leave a 5 Star review!

Service Provided:
Garage Door Opener Install

Review:

The legend of John Gallerano continues... John installed a new garage opener for me. His professionalism, knowledge, and customer service went above and beyond expectations. John exemplifies VETERAN in his attention to detail and commitment to doing the job right. Thanks John for your service to our nation. By the way, he sweetened the deal by bringing donuts!!

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A Response from: Patrick Behrens

Preston, your review for our technician John is so appreciated. Thank you for the kind comments and appreciation for John's service to our country and for the level of service that he provides to our customers. John is extremely thoughtful and we are so glad to hear of the gift of donuts you were able to enjoy! We appreciate your business and thank you for trusting Precision Garage Door of Waco.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Good job,works smoother,quieter too

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A Response from: Patrick Behrens

Franklin, we are extremely pleased to receive your feedback and to hear of your experience with our company. Thank you for your 5 Star review!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I actually thought we had used Precision in the past but we had not. John is amazing person who knows his garage doors! He stated the facts about our problem, offered options and was never pushy in any way. Precision Door of Central Tx is the company to call when you have garage door problems!

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A Response from: Patrick Behrens

Linda, we love our customers and are so thankful to hear that you chose Precision Garage Door of Waco for your garage door needs and were happy with the service that John provided. We appreciate the 5 Star review and recommendation of our company very much! Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Best customer service we’ve had in a long time. John, the technician, was friendly, knowledgeable and thorough about all we needed and what your company offered. John presented many options and helpful in what we needed to should do now or in the future.

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A Response from: Patrick Behrens

Loren, thank you for taking the time to recognize our technician John and the service he delivered. We are happy to hear of your pleasant experience and your positive feedback is greatly appreciated. Thank you for being our valued customer!

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

On time....Excellent communications skills...Very pleasent to work with....Very knowledgeable on garage door systems....Spotted the problem and fixed it immediately....I would reccomend to all my friends....Thanks for a pleasent experience.

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A Response from: Patrick Behrens

John, we appreciate your feedback and recommendation of Precision Garage Door of Waco to others very much. We value our customers opinions and are pleased to hear of your positive experience!

Service Provided:
Garage Door Repair

Review:

John was extremely nice and polite. I was impressed with his knowledge of everything he knew regarding each part of the door and the purpose it serves. I really appreciated everything he did. It is so refreshing to meet someone with manners. I have had some really rude people working on different things around my house. Thank You John!!!

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A Response from: Patrick Behrens

Thank you for your kind comments regarding the service received from our technician John. We are happy to hear of your positive experience and appreciate you choosing Precision Garage Door of Waco and leaving a 5 Star review!

Service Provided:
Garage Door Opener Repair

Review:

Mr Gallerano, John was very professional and answered all questions my wife and I had. We are very satisfied with his job and will be recommending him with any and all of our neighbors and familly. Job well done From a Retired US Army Veteran

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A Response from: Patrick Behrens

Thank you, Mr. Casillas for your dedication and service to our country. We are grateful to have had the opportunity to provide service to you and your wife and appreciate your recommendation of our technician and company to others. Thank you for the 5 Star review and for being our valued customer!

Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

I was so impressed that John came from Waco area during rush hour & was able to repair the broken cable hardware in the initial visit. We have specific recommendations for a future fix when needed.

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A Response from: Patrick Behrens

Thank you for choosing Precision Garage Door of Waco and taking the time to recognize John with a 5 Star review! We are so glad to have been able to provide service for your garage door needs.

Service Provided:
Garage Door Repair

Review:

John is awesome. No pressure to sale, he went over everything step by step and is so knowledgeable. He gave me several options to choose from and they all were broken down in detail. Enjoyed the visit with John and he did an awesome job fixing my garage door. Thanks again John !

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A Response from: Patrick Behrens

Robert, we are pleased to hear that you were happy with John's service and appreciate you leaving a 5 Star review. Thank you for your positive feedback and for trusting Precision Garage Door of Waco with your garage door needs!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

JOHN was absolutely wonderful with his service today. In fact, everything, from our initial call to receiving an electronic invoice has been outstanding. We have business cards from Precision which we are happy to share with others. We deeply appreciate the good care and service. It is so wonderful to have a garage door that quietly opens and closes and is reliable. I highly recommend Precision Door Service to others.

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A Response from: Patrick Behrens

Thank you for choosing Precision Garage Door of Waco. We are very pleased to hear that you were happy with the service you received from our technician John. Your feedback is valued and the recommendation of Precision to others is greatly appreciated.

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

Saturday morning our garage door started rumbling and would stop not even half way down. I booked online thinking I’d hear from them Monday but so happy John could come that same day. He wasn’t able to do the work then but scheduled for Monday. They showed up in time frame that stated & within 1.5 hour had installed a new opener and more sturdy parts for the double door. It runs so smooth and it has all the latest bells/whistles—my daughter already programmed her iPhone to control. I wasn’t planning on spending but this is an investment in the confidence I have now. Thank you Precision!

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A Response from: Patrick Behrens

Jane, thank you for taking the time to provide a review regarding your experience with us. We appreciate your feedback and are very happy to hear that you are enjoying your new garage door opener. Thank you for choosing Precision Garage Door of Waco and for being our valued customer.

Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

I don’t typically write reviews but I was blow away by the service I got from Precision. To start, John contacted me ahead of time to let me know exactly when he would be arriving, and even asked if there were any snacks and drinks that he could bring me from the connivence store. Never have I ever encountered a service technician offer to bring me something. I also received a text message with a small profile of John, how long he had been with the company, things like that which helped me know a little bit more about the person who was going to be assisting me with my issue. When John arrived he was very friendly, offered several options, talked me thought everything he could do, and was just so friendly. After deciding on what needed to be done he completed the job quickly, helped walk me thought what he did, and even provided me his number to call if I had questions or needed additional work. He even left me with a can of lubricant so I could occasionally spray down the rails and henges to make sure everything continued working. Overall I am very impressed with my experience with Precision and specifically John. If I ever have another issue with my garage door or need to upgrade I will definitely be calling Precision and specifically asking for John.

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A Response from: Patrick Behrens

Thank you for taking the time to recognize John and the service he provided. Your feedback is valuable to us and your recommendation is very appreciated. We are so happy to hear of your experience and we thank you for leaving such a wonderful review.

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

My service technician John was very nice and courteous. John was very informative and knowledgeable. Thanks John you made my day.

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A Response from: Patrick Behrens

Thank you for your feedback regarding the service you received from our technician John. We are happy to hear about your experience and to receive your 5 Star review!

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Aug 11, 2023. John of Precision Door gave detailed explaination regarding repair of our garage door. He was very courteous and professional. He explained the importance of safety for us that is included in our repair. I appreciate the time and concern that he dedicated to us. Susan Smith, Mexia, TX

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A Response from: Patrick Behrens

Susan, we are happy to hear that you were pleased with the service you received from John. Safety is an important concern for both our customers and our technicians. We are glad that John was able to assist with your repair and provide you with valuable information as well. Thank you for choosing Precision Garage Door of Waco.

Service Provided:
Garage Door Repair

Review:

Excellent service. Super Friendly customer service. Will definitely recommend.

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A Response from: Patrick Behrens

We are so pleased that you chose Precision Garage Door of Waco. Your feedback and recommendation are both very valuable to us. Thank you Victor!

Service Provided:
Garage Door Repair

Review:

Found your service on line and was nice to schedule my own appointment without having to call. Technician was very nice and completed the job efficiently and I am very happy with my new garage door opener/system. My old system was fried after fifteen years. S. Teague

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A Response from: Patrick Behrens

Thank you so much for taking the time to leave a review for us. We are extremely pleased that you are happy with the service you received and appreciate your business!

Service Provided:
Garage Door Opener Install

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Precision Garage Door of Waco
Office: 254-522-9657
1100 Jewell Dr
Waco, TX 76712