We had an exceptional experience with Precision Garage Door, and John Gallerano was a huge reason why.
From the very first phone call, we felt confident. The receptionist was professional, organized, and truly on point. That first impression mattered and set the tone that we were dealing with a company that takes customer service seriously.
John came out for the initial visit to inspect our system and walk us through what was going on. He was extremely knowledgeable and explained everything clearly without rushing us. He even gave us tips about our garage system and security that we hadn’t thought about. There was zero pressure, just honest and straightforward information.
In our case, we ended up replacing essentially everything except the actual garage door itself. The opener system, components, and hardware were all updated. John made sure we understood exactly what was being replaced and why, and we felt confident in every decision.
What really stood out was the consistency. John handled the first inspection visit and then returned himself for the repair and installation. There was no handoff, no confusion, and no having to re-explain our situation. He already knew our system and our concerns. That continuity built a lot of trust.
He was personable, professional, and clearly takes pride in his work.
We also want to personally thank John for his military service. As a military family, that means a great deal to us, and we deeply respect the discipline and integrity that comes with that background.
The lifetime warranty included with the work gives us tremendous peace of mind. After living in this area for nearly a decade and working with numerous companies, we can confidently say Precision Garage Door stands out.
This is a company we would absolutely recommend and stand behind.
Response from Patrick Behrens
Business Owner
Holly, thank you for leaving such a valued review for our company and technician John. We appreciate hearing that you were pleased with both the new garage door and the service provided. Thank you for choosing Precision Garage Door of Waco.