About John
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Reviews for John Gallerano
Albert Srubar
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I would give Precision Garage Door Service of Waco a minus 5 stars if possible. Yesterday John and Asa came to our house. We wanted to see if one of the garage door openers could be repaired. I was having issues with any of the remote openers working. They came in and immediately told us that the circuit board was bad in the one having problems. They also recommended for us to replace both garage door openers, when only one was having issues. They never checked the motor or tried to reprogram it. They also told us that we really need to replace the rollers, the spring, the center bearing, and the torsion cable, plus the motor. Our estimates ranged from a Linear opener for $547.15 to $1,715.43 for a Liftmaster opener with all the above being replaced. We told them we would discuss the estimates and get back with them. We called Overhead Door Company of Waco to get a second estimate. The technician first tried to reprogram the remotes before giving us an estimate for a new opener. He was successful with this. He also inspected the rollers, spring, and cables, and told us nothing needed to be replaced. While he was here, since we were going to pay for a service call anyway, he did routine maintenance on both doors. This was at a cost of $110.00. The doors are working perfectly now! My advice is to BEWARE of Precision Garage Door Service of Waco.
Albert, thank you for your recent feedback. I appreciate you taking the time to speak with me and providing more insight as to what took place during your recent service appointment. As discussed during our phone conversation, our number one priority is taking care of our customers and providing the best quality products and service possible. I would like to apologize for not meeting that standard for you. Although other companies may differ in their approach, we prefer to offer long-term solutions rather than a temporary fix that could potentially result in bigger issues in the future. The long term solution of replacing your garage door operator which has a motor that is 20 years old was offered for this reason. We are always looking for better ways to improve our level of service and expertise and your input helps us to achieve that. We appreciate you having contacted us for service and if you should have any other issues with your garage door, it is our hope that you may consider giving us the opportunity once again to earn your trust and business in the future.
Service: Garage Door Opener Repair
James Young
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
My husband and I went to Home Depot to order a garage door with their 15% off special. Unfortunately, they have no installers contracted out to install any garage doors. This was an inconvenience for us. So, I saw Precision Doors online and on television. As soon as I filled out my information; I got a text message within two minutes. They had a professional team John and Asa came out and gave us a thorough run-down of the company, materials, and services they provided. Once installed we'll give them our final review.
James and Angela, thank you for choosing Precision Garage Door of Waco! We look forward to working with you throughout this process and providing you with garage doors that you will truly love. We appreciate you leaving a 5 Star review and thank you for your business!
Service: Install Garage Doors
Product: Garage Doors
Fernando Flores
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was our installer and he did a fantastic job. I would definitely recommend them to everyone.
Fernando, we are so glad to hear that you are happy with the service you received from our technician John. Your recommendation of our company is a valued compliment that we greatly appreciate!
Service: Garage Door Repair
Product: Garage Doors
Staffron Terrell
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John Gallerano was my technician. He was awesome! He completed the job very quickly and provided me with some much-needed information. I felt like I had known him for years even though we just met. I would recommend Precision Overhead to anyone looking for garage service.
Thank you for taking the time to recognize our technician John and the efficient and friendly service he provided. We are glad to hear of your positive experience and appreciate your recommendation very much. Thank you for trusting Precision Garage Door of Waco!
Service: Garage Door Repair
Madeline Ford
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was a very outstanding young man. He is a people person.
Madeline, thank you for your kind review. John truly enjoys the time he spends with our customers and we appreciate your compliment on this quality of his. We are grateful to have had the opportunity to provide service for your garage door needs.
Service: Install Garage Doors
Product: Garage Doors
Barak Waldron
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Technicians were very friendly and efficient. The prompt response was very much appreciated.
Barak, we are pleased to hear that our technicians were able to provide you with efficient service in a timely manner. Thank you for your 5 Star review!
Service: Garage Door Repair
Tyler D.
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was awesome. He gave me multiple options for the repair and provided clear answers for all questions asked. Set up the appointment and he was able to make it out on the same day. Definitely recommend John and Precision.
Tyler thank you so much for taking the time to provide us with positive feedback regarding your experience with our company and technician John. We appreciate your recommendation of both our company and technician and we thank you for trusting Precision Garage Door of Waco with your garage door needs!
Service: Broken Garage Door Spring Repair
Product: Rollers
Ken Simons
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was very pleased with the service. The tech took care of my problem very quickly and the tech was very courteous.
We are so glad to have been able to assist with your garage door needs and appreciate your kind review regarding the service received. Thank you for taking the time to leave a 5 Star review!
Service: Garage Door Repair
Sue Capelli
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Since moving to Waco we have heard great things about Precision and it was great that we got John Gallerano on a Sunday to come and fix my door. He was friendly explained everything in the beginning and it didn’t take long and my garage door was back to opening and closing. We will definitely tell friends about Precision
Sue, thank you for trusting Precision Garage Door of Waco with your garage door needs. We appreciate you sharing your positive experience with us and we are happy to have you as our valued customer. Thank you for your review and recommendation!
Service: Broken Garage Door Spring Repair
Josh Oswald
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was the best technician I have ever had come out to my house. And I’ve had a lot. It was like I was talking to a friend. We need more people in customer service like John.
Josh, thank you for taking the time to provide such a valuable review for our technician John. John truly enjoys our customers and it genuinely shows in his interactions. Thank you for acknowledging his service with your 5 Star review and for placing your trust in Precision Garage Door of Waco!
Service: Garage Door Repair
Alicia Pulcine
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I had a very odd experience. I received a very odd text about the technician that was on his way to my house. It was a very uncomfortable situation all the way around. I made it very clear that I did not/could not get a new garage door. I needed mine to be repaired, if nothing else, shut. He stepped into my garage, didn’t look around and started trying to sell me a new door. I explained that I would not be doing that and he went on and on about the financing. I asked him if I could just pay him to shut it. He said that he wouldn’t charge me for shutting it and it would be no problem. After going to his car to “get quotes”, he told me it would be $500 to shut it and then went on to 3 other options for me to get a new door. Kept telling me that he wished he could help. Odd, creepy feeling with all of it. He hardly looked at my door and did not help in any way.
Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. It is our process to send a text message with a short description for all of our technicians to our customers before they arrive to your home. It is our intent to provide this information to help our customers feel comfortable knowing more about who their technician will be and who to expect when they arrive. We are disappointed to hear that the text message was not helpful and that it may have added to making you feel negatively toward your experience with our company. We have reviewed the pictures of your door that were taken along with the completed safety inspection performed by our technician while on site. We concur with the technician's determination of the door being damaged. The $500 option that was provided to you was to get your garage door back to working order again and it includes the new parts that would be needed for the repair work to be done. A new garage door option was also provided at that same time. We are sorry to hear that this was not a productive experience for you and that we were unable to offer a solution that would meet to your satisfaction.
Service: Garage Door Repair
Thomas Riggs
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was fantastic! He was knowledgeable and the pride/joy he took in doing his job was contagious. I feel like I made a friend too. I would highly recommend him and this company to anyone needing help with their garage doors.
Thomas, thank you for your wonderful feedback regarding your experience with our company and technician. We appreciate you sharing your kind compliments for John and the service he provided. We are pleased to have had the opportunity to provide service while building a friendship at the same time. Thank you for taking the time to leave such a valued review and for the recommendation of Precision Garage Door of Waco to others!
Service: Garage Door Repair
Joe Calabrese
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John the “garage door whisperer” was great very knowledgeable and friendly took time to explain every step of the work to be done. I would highly recommend this company for all your garage door needs.
Joe, we have enjoyed receiving your kind feedback and thank you for taking the time to recognize our technician John and the service that he provided. Your recommendation of Precision Garage Door of Waco is a valued compliment that we appreciate very much! Thank you trusting us with your garage door needs.
Service: Install Garage Doors
Product: Garage Doors
Garry Ward
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Was prompt on time ! Very knowledgeable on my repair! Didn’t take much time to do repair! Will definitely use again if needed!
Garry, your review is appreciated and your recommendation of Precision Garage Door of Waco is very valuable to us!
Service: Broken Garage Door Spring Repair
Product: Springs
Bill Swartz
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Best garage door company that I have ever with! Great product and great service. I highly recommend them for your new garage door or repairs to an existing one.
Bill, we cannot thank you enough for taking the time to leave such a wonderful review for our company. We greatly appreciate your positive feedback and recommendation of our products and service to others. We are also very grateful to have you as our valued customer and thank you for placing your trust in Precision Garage Door of Waco.
Service: Install Garage Doors
Product: Garage Doors
Nita Mays
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John provided the greatest customer service. He was honest, timely, friendly and very knowledgeable and professional. I will be a return customer and will not hesitate to recommend this company overall.
Nita, your review for our technician John is so appreciated. Thank you for your kind comments and recognition of John's customer service and his ability to handle your garage door needs in a very positive manner. Hearing that you will be a returning customer and of your recommendation of our company to others is especially valued. Thank you for trusting Precision Garage Door of Waco!
Service: Garage Door Repair
Adam Bond
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The whole team at Precision is responsive to our concerns. From the moment we had a minor issue with our aging garage, the team called us back right away. From the main office to the technicians, we have had great customer service experiences. John, the Garage Whisperer, listens and identifies the problem. He is friendly and skilled. Our family appreciates that he does not push any products on us. Instead, John walks us through our options and answers any questions that we might have. We enjoy working with Precision.
We have enjoyed receiving your positive feedback and thank you for taking the time to recognize our technician John. It is important for us to provide options for our customers and to share as much information as possible. It is nice to hear that John did a great job of this! We appreciate you taking the time to leave such a valued review for us and thank you for choosing Precision Garage Door of Waco!
Service: Garage Door Repair
Vivian Lowe
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was notified by the tech (John) awesome customer service and explained in details. I appreciate the outstanding service I was given.
Vivian, we appreciate your wonderful review and are pleased to hear that you received such outstanding service that John was able to provide. We enjoy assisting our customers with the very best service we can and we thank you for having chosen Precision Garage Door of Waco for your garage door needs!
Service: Garage Door Repair
Product: Garage Doors
Cindy McAfee
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
My garage door opener quit working. Located Precision Garage door of Waco online. Very prompt, professional and completed the job as expected. our site was clean and the results were outstanding. I highly recommend them. Not only did I purchase a new door opener, they replaced the spring, and rollers and installed the key pad. I feel I made a good decision on choosing Precision Garage Door.
Cindy, thank you for taking the time to provide such positive feedback on your experience with our company. We are so glad that you trusted Precision Garage Door of Waco with your business. Thank you for your valued review and recommendation.
Service: Garage Door Opener Install
Product: Opener
Ted Mitchell
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
ur service tech is so nice, we had outage, it was popped recept didn't know GfY was on opener works again Thanks
Ted, we are extremely pleased to hear of your satisfaction with our technician and the service he provided. Thank you for taking the time to leave a 5 Star review!
Service: Garage Door Opener Install
Preston Rader
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The legend of John Gallerano continues... John installed a new garage opener for me. His professionalism, knowledge, and customer service went above and beyond expectations. John exemplifies VETERAN in his attention to detail and commitment to doing the job right. Thanks John for your service to our nation. By the way, he sweetened the deal by bringing donuts!!
Preston, your review for our technician John is so appreciated. Thank you for the kind comments and appreciation for John's service to our country and for the level of service that he provides to our customers. John is extremely thoughtful and we are so glad to hear of the gift of donuts you were able to enjoy! We appreciate your business and thank you for trusting Precision Garage Door of Waco.
Service: Garage Door Opener Install
Product: Garage Door Opener
franklin fitzhugh
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Good job,works smoother,quieter too
Franklin, we are extremely pleased to receive your feedback and to hear of your experience with our company. Thank you for your 5 Star review!
Service: Broken Garage Door Spring Repair
Product: Springs
Linda Stroud
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I actually thought we had used Precision in the past but we had not. John is amazing person who knows his garage doors! He stated the facts about our problem, offered options and was never pushy in any way. Precision Door of Central Tx is the company to call when you have garage door problems!
Linda, we love our customers and are so thankful to hear that you chose Precision Garage Door of Waco for your garage door needs and were happy with the service that John provided. We appreciate the 5 Star review and recommendation of our company very much! Thank you for your business.
Service: Broken Garage Door Spring Repair
Product: Springs
Loren Lowery
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Best customer service we’ve had in a long time. John, the technician, was friendly, knowledgeable and thorough about all we needed and what your company offered. John presented many options and helpful in what we needed to should do now or in the future.
Loren, thank you for taking the time to recognize our technician John and the service he delivered. We are happy to hear of your pleasant experience and your positive feedback is greatly appreciated. Thank you for being our valued customer!
Service: Garage Door Repair
Product: Garage Door Opener
John B
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
On time....Excellent communications skills...Very pleasent to work with....Very knowledgeable on garage door systems....Spotted the problem and fixed it immediately....I would reccomend to all my friends....Thanks for a pleasent experience.
John, we appreciate your feedback and recommendation of Precision Garage Door of Waco to others very much. We value our customers opinions and are pleased to hear of your positive experience!
Service: Garage Door Repair
Patti Andrus
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was extremely nice and polite. I was impressed with his knowledge of everything he knew regarding each part of the door and the purpose it serves. I really appreciated everything he did. It is so refreshing to meet someone with manners. I have had some really rude people working on different things around my house. Thank You John!!!
Thank you for your kind comments regarding the service received from our technician John. We are happy to hear of your positive experience and appreciate you choosing Precision Garage Door of Waco and leaving a 5 Star review!
Service: Garage Door Opener Repair
Hector Casillas
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Mr Gallerano, John was very professional and answered all questions my wife and I had. We are very satisfied with his job and will be recommending him with any and all of our neighbors and familly. Job well done From a Retired US Army Veteran
Thank you, Mr. Casillas for your dedication and service to our country. We are grateful to have had the opportunity to provide service to you and your wife and appreciate your recommendation of our technician and company to others. Thank you for the 5 Star review and for being our valued customer!
Service: Garage Door Opener Install
Product: Belt Drive Garage Door Opener
Martha Diamond
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was so impressed that John came from Waco area during rush hour & was able to repair the broken cable hardware in the initial visit. We have specific recommendations for a future fix when needed.
Thank you for choosing Precision Garage Door of Waco and taking the time to recognize John with a 5 Star review! We are so glad to have been able to provide service for your garage door needs.
Service: Garage Door Repair
Robert Adams
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John is awesome. No pressure to sale, he went over everything step by step and is so knowledgeable. He gave me several options to choose from and they all were broken down in detail. Enjoyed the visit with John and he did an awesome job fixing my garage door. Thanks again John !
Robert, we are pleased to hear that you were happy with John's service and appreciate you leaving a 5 Star review. Thank you for your positive feedback and for trusting Precision Garage Door of Waco with your garage door needs!
Service: Garage Door Repair
Product: Rollers
Grady Cox
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
JOHN was absolutely wonderful with his service today. In fact, everything, from our initial call to receiving an electronic invoice has been outstanding. We have business cards from Precision which we are happy to share with others. We deeply appreciate the good care and service. It is so wonderful to have a garage door that quietly opens and closes and is reliable. I highly recommend Precision Door Service to others.
Thank you for choosing Precision Garage Door of Waco. We are very pleased to hear that you were happy with the service you received from our technician John. Your feedback is valued and the recommendation of Precision to others is greatly appreciated.
Service: Garage Door Repair
Product: Garage Door Opener
