Read what people are saying
about Precision Garage Door in:
Temple Area, TX
Precision Garage Door of Wacohas received 129 reviews, averaging 4.91 Stars:
Temple, TX
Jane, thank you for taking the time to provide a review regarding your experience with us. We appreciate your feedback and are very happy to hear that you are enjoying your new garage door opener. Thank you for choosing Precision Garage Door of Waco and for being our valued customer.
Product:
Temple, TX
I don’t typically write reviews but I was blow away by the service I got from Precision. To start, John contacted me ahead of time to let me know exactly when he would be arriving, and even asked if there were any snacks and drinks that he could bring me from the connivence store. Never have I ever encountered a service technician offer to bring me something. I also received a text message with a small profile of John, how long he had been with the company, things like that which helped me know a little bit more about the person who was going to be assisting me with my issue. When John arrived he was very friendly, offered several options, talked me thought everything he could do, and was just so friendly. After deciding on what needed to be done he completed the job quickly, helped walk me thought what he did, and even provided me his number to call if I had questions or needed additional work. He even left me with a can of lubricant so I could occasionally spray down the rails and henges to make sure everything continued working. Overall I am very impressed with my experience with Precision and specifically John. If I ever have another issue with my garage door or need to upgrade I will definitely be calling Precision and specifically asking for John.
- Nicholas Crawford
Thank you for taking the time to recognize John and the service he provided. Your feedback is valuable to us and your recommendation is very appreciated. We are so happy to hear of your experience and we thank you for leaving such a wonderful review.
Product:
Temple, TX
My service technician John was very nice and courteous. John was very informative and knowledgeable. Thanks John you made my day.
- Chameka Mitchell
Thank you for your feedback regarding the service you received from our technician John. We are happy to hear about your experience and to receive your 5 Star review!
Product:
Temple, TX
Just had my Garage Door serviced by Mr. James and I am ABSOLUTELY 100% satisfied with all aspects of this project. I scheduled last night about 2330hrs right online. Appointment was for 10-12 the very next morning. Get this James contacted me at 0900 asking if he could come earlier! That never happens nowadays. So automatic +1. Then I get a text message from the Company telling me the James is on his way and they provide a quick summary of who James is. Where he’s from, how long he has be working there and his favorite football team. Immediately made me feel like I knew James before he came to the door. James came in, I took him to the Garage. He states “ please give me 15mins to do a quick safety inspection and I will provide you with 3ea quotes. Right on time 15mins later James asks for us to review what he put together. 3 quotes 1) basic needs to bring my Garage door back to serviceable, 2) basic needs PLUS other items he notices that are safe at this time to operate but recommend replacing 3) Was everything plus upgrades to my current system to make it operate better and smoother. As he explained each quote, he was showing me each item and how it was to operate. I absolutely felt confident in the decision I made after his brief. After the formalities of payment. James was a machine! As he was removing and replacing my Garage Door system , he handled the equipment with care and keep the work area clean at all time. Another +1. Mr. James once completed with the install walked me through how to program and operate the outside keypad, both remotes and also helped me program and set up the wifi connection. You will not find customer service at this level anywhere else I promise you. Im extremely happy with my purchase and that James was my installer. I never thought I would be excited about a new Garage Door system but I am. Upon departing James gave me his card and asked me to please contact anytime should I have an issue. James thank you for your professionalism and hard work today! 6Stars if I could.
- Chris Dunovant
Chris, we cannot thank you enough for taking the time to provide this amazing review for our technician James. We enjoy hearing what our customers have to say and value your sincere comments and feedback very much. Thank you for sharing your thoughts with us and we are so happy to hear that James was able to provide great service and create such a positive experience for you. Thank you for trusting Precision Garage Door of Waco and for leaving a record number 6 Stars for James!
Product:
Temple, TX
My wife gave me the information that James had given her about the repair and maintenance of the Overhead Garage Door and its mechanisms. James, also, explained in detail the preventive maintenance of the fixed garage door and further life of it for the future. From the looks of it and the operations of the door, in my opinion, it was done professionally and it sounds great like an well-oiled mechanism. Thank you so much for James' work and quality. God Bless you all in your business. I will tell friends and neighbors of the great work done here by you people. Items purchased were springs, rollers, and items associated with them.
- Benjamin Jomok
Thank you for your feedback regarding your experience with our company and technician James. Sharing valuable information to assist our customers with the care and maintenance of their garage door is very important to us. We are pleased to hear that you are happy with the service you received and appreciate your well wishes and recommendation.
Product:
Temple, TX
Thank you James! James was very friendly, it was so hot in the garage, idk how he made it thru but he did with a smile!
- Jill Williams
Thank you for your kind words about our technician James. We are so pleased to hear that he was able to provide service with a smile and we appreciate your business!
Product:
Temple, TX
My garage door slammed down when I shut it and the cables on each side had a lot of slack in them. I called Precision Garage Doors of Waco and scheduled a service call for August 1, 2023. James came out and said I had a Wayne Dalton system that NO ONE in the area worked on. I could order the part needed from California, for around $500.00, and try to find someone to install it. He said he could overhaul it for around $1,200.00. Feeling like this was my ONLY option, I said go ahead and overhaul it. That turned out to be $1,275.04. While I was waiting for him to return to fix the door again, so it would go down and stay down, I googled Wayne Dalton doors. Imagine my surprise to find out Palousek Overhead Doors, right here in Temple, services these doors. I called and the nice lady told me they could have repaired my door for around $350.00, which included parts and labor. I could have saved around $900.00. So, James I hope you sleep well at night knowing you took advantage of an elderly woman on a fixed income.
- Myra Wiese
Thank you for your review and for taking the time to speak with us regarding your experience. We value feedback from our customers to help us improve our business and achieve our goal of 100% Customer Satisfaction. We care about our customers and the experience they have with Precision. Your satisfaction is of highest importance to us and we appreciate your willingness to work with us toward a resolution.
Belton, TX
I feel a bit bamboozled being quoted for $80-180 (ish) for parts and labor, asked “for parts and labor?”, and was told yes. Then I was then charged almost $400. That’s not cool. This is for a residential broken spring repair.
- Lawrence Hartzell
Thank you for taking the time to speak with me regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly.
Product:
Temple, TX
The technician was courteous and helpful, he explained the problem with the door and gave me some options to fix it. He was very good and finished the job within the time period he had given me. Very professional and knowledgeable.
- Richard Pacheco
Thank you for taking the time to leave a review. Please feel free to contact us at any time.
Product:
Saturday morning our garage door started rumbling and would stop not even half way down. I booked online thinking I’d hear from them Monday but so happy John could come that same day. He wasn’t able to do the work then but scheduled for Monday. They showed up in time frame that stated & within 1.5 hour had installed a new opener and more sturdy parts for the double door. It runs so smooth and it has all the latest bells/whistles—my daughter already programmed her iPhone to control. I wasn’t planning on spending but this is an investment in the confidence I have now. Thank you Precision!
- Jane Kimball