I chose Precision Garage Door of Waco initially, due to their quick response when I was searching for a repair service. Additionally, the search was done on a Sunday, which surprised me the request was answered.
The timeliness of the technician was spot-on, and the install was done the same day (on Sunday), with no additional service charges.
The technician was thorough in removing the old opener and very precise in the installation of the new opener.
Available options were provided, based on my requests and the work was completed with my satisfaction.
The opener was a high-end opener, working off of Wi-Fi, which posed a challenge in making the initial connection.
I expressed my concern, to the owner, regarding the technical support, which was unavailable on Sunday, and the owner was understanding of my expressed concern.
The technician worked on the app connection, which was able to be resolved by a firmware update and reinstallation of the app.
This "trouble shooting" diagnosis took an extra 30 to 40 minutes, but the end result was a fully functional garage door opener, with all the bells and whistles requested.
I am pleased with the finished product and the opener itself. I would recommend Precision Garage Door of Waco and will continue to have them service my door.
Response from Patrick Behrens
Business Owner
We greatly appreciate hearing of your satisfaction with our company and the services provided. We also appreciate your understanding about getting the job done right and your patience with the amount of time that this can sometimes take. We are pleased that you are able to enjoy all the amenities of your new garage door opener and we thank you for your 5 Star review. Your business and recommendation of Precision Garage Door of Waco are both greatly appreciated.